My Hope

Privacy Policy

Who we are

Our website address is: https://mywellbeing.me/hope/

Last Updated: June 5, 2025

This Privacy Policy explains how the My Hope App, created by Purnima Raj, collects, uses, protects, and, in limited circumstances, shares information obtained from users. At Hope, we are deeply committed to protecting your privacy and ensuring the security of your personal data and emotional well-being. By using the My Hope App, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect various types of information to provide and improve our service to you.

a. Personal Information:

  • Account Information: When you create an account, we collect your email address and, if you choose to provide it, your name. This information is essential for managing your account and providing personalized services.
  • User-Generated Content (Hopes): We collect the text of your hope entries, messages, and any associated media (images, GIFs) that you upload. This content is stored securely and is encrypted.
  • Optional Profile Information: You may choose to provide additional information in your profile, such as a display name or profile picture.

b. Usage Data: We automatically collect information about how the App is accessed and used (“Usage Data”). This Usage Data may include:

  • Your device’s Internet Protocol (IP) address.
  • Device type, operating system, and unique device identifiers.
  • Browser type and version.
  • App activity (e.g., features used, pages viewed, time spent on the App, crashes).
  • Date and time of your access.
  • Other diagnostic data.
    • This data is collected through Firebase and Amplitude to help us understand user behavior, improve app functionality, and enhance your user experience.

c. Interaction Data:

  • When you engage with other hopes (e.g., liking, supporting, loving), we collect data about these interactions. This allows us to maintain accurate counts and provide personalized feeds.

How We Use Your Data

The information we collect is used for various purposes, primarily to provide, maintain, and improve the My Hope App:

  • To create and manage your user account, allowing you to access and utilize the App’s features.
  • To provide core App functionality, including securely storing your hopes and displaying them as per your privacy settings (private or public).
  • To understand usage patterns through analytics, helping us to continually improve the user experience, optimize features, and develop new functionalities.
  • To ensure the safety, moderation, and integrity of public hopes, maintaining a positive and respectful community environment.
  • To monitor the usage of the App and detect, prevent, and address technical issues.
  • To communicate with you about your account, updates, or important notices.
  • To personalize your experience within the App, such as suggesting relevant hopes or content.

How Your Hopes Are Protected & Managed

We prioritize the security and privacy of your sensitive hope entries:

  • Encryption: All hope entries, including text and media, are encrypted before being saved to our Firebase Firestore database. This ensures that your content is protected both in transit and at rest.
  • Visibility Control: You retain full control over the visibility of your hopes. By default, all newly created hopes are private. You explicitly choose whether to mark a hope as public.
  • Public Hope Verification: Hopes marked as public undergo a verification and moderation process before they appear on the public feed. This is to ensure adherence to our Community Guidelines and to maintain a safe and supportive environment for all users.

Sharing & Disclosure of Your Information

We’re committed to maintaining your trust. We do not sell, rent, or trade your personal data with advertisers or any third parties for their direct marketing purposes.

We may share information in the following limited circumstances:

  • Service Providers: We engage trusted third-party service providers to perform functions on our behalf and help us operate the App. These include:
    • Firebase (Google LLC): For user authentication, database (Firestore) services, and secure media storage (Firebase Storage). Firebase’s own privacy policy (Google Cloud Privacy Notice) applies to its services.
    • Amplitude, Inc.: For anonymized usage analytics. Amplitude helps us understand aggregate user behavior. Data shared with Amplitude is generally de-identified or aggregated where possible to protect your privacy.
    • These third-party providers have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
  • Legal Requirements: We may disclose your Personal Data in the good faith belief that such action is necessary to:
    • Comply with a legal obligation (e.g., a court order or subpoena).
    • Protect and defend the rights or property of My Hope App.
    • Prevent or investigate possible wrongdoing in connection with the App.
    • Protect the personal safety of users of the App or the public.
    • Protect against legal liability.
  • Business Transfers: If My Hope App is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred as a business asset. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

International Data Transfer

My Hope is a global application, available in English to users worldwide. If you are accessing or using the My Hope App from outside the United States, please be aware that your information, including Personal Data, may be transferred to and stored on servers located in the U.S. and other countries where Firebase and Amplitude operate.

By using the My Hope App, you understand and consent to the transfer of your information to facilities and service providers located outside your country of residence, which may have different data protection laws than those in your jurisdiction. We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Your Data Protection Rights & Account Control

You have specific rights regarding your Personal Data:

  • Account Creation & Deletion: You have the choice to create an account to access the App’s full features. You can delete your account and all associated data at any time directly from within the App’s settings. Upon deletion, your personal information will be permanently removed from our active databases.
  • Access & Rectification: You have the right to request access to the personal data we hold about you and to request that we correct any inaccurate or incomplete information.
  • Objection & Restriction: You may object to the processing of your personal data or request that we restrict its processing under certain circumstances.
  • Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, machine-readable format.
  • Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request in accordance with applicable data protection laws.

Children’s Privacy

The My Hope App is not intended for use by individuals under the age of 13 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you become aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us: care.mywellbeing@gmail.com